SHIPPING & RETURN

ORDER PROCESSING

Ready-to-wear orders are processed between 2-3 business days. IKIGAIA will contact you if an item is out of stock or if additional information is required for credit verification.

Purchases made on weekends and public holidays will be processed 2-3 days on the following business day.

You will receive a shipping confirmation email as soon as your order leaves our IKIGAIA atelier.

DELIVERY TIMES
International
We ship to UK & Selected European Countries using DHL. If your desired shipping country is not listed above, please contact info@ikigaialabel.com to discuss alternate shipping options.

Please allow 7-10 days for international shipments.

A tracking number will be sent to you upon payment so that you can track the delivery of your goods.

Please note: When orders shipped internationally reach your destination country, they may be subject to customs charges and clearance procedures that can cause delays beyond original delivery estimates.

Unfortunately, IKIGAIA cannot be held responsible for any custom duties, foreign taxes or other fees which may be enforced. These will remain the responsibility of the customer. Please contact your local customs office for further information.

RETURNS

*Please note we only issue refunds on faulty products. Any requests for custom designs or special request alterations to IKIGAIA design are also NOT eligible for returns, store credit or exchanges.*

All returns following the guidelines listed on this page will be accepted for

STORE CREDIT
EXCHANGE
REFUNDS ARE ONLY GIVEN ON FAULTY PRODUCTS

- Store credit does not expire and can be used at anytime online.

- Should you wish to return your purchase for a credit note, we will issue a credit of 100% of your order value NOT including shipping costs.

- This credit will be emailed to you once your return has been processed, and will be available to use immediately through our online store.

- All returns must be postmarked within fourteen (14) days of delivery to receive a store credit. Items not returned within 14 days of delivery will not be accepted.

- Items must be returned in their original packaging with the tags attached

-Item/s must not have been worn, washed or altered in any way.

- Returns will be processed within 48 hours of receipt although it may take a little longer during busy periods.

How do I organise a return?
Simply email info@ikigaialabel.com and specify whether you would like a credit note or refund. We will help you go from there. Do not process your return without verification and communication from IKIGAIA

Where do I send my return to?
Will provide you with the complete postal address to you via email correspondence.

Are returns free?
The shipping costs incurred for returning item(s) to IKIGAIA for credit or refund are at your own expense. In other words The cost of returning the item to us is YOUR responsibility and will be paid by YOU.

LOST RETURNS

Incase you are returning a IKIGAIA garment to us, it is your responsibility to make sure the parcel makes it safely back to us, to the correct return address. Incase the garment is lost during the mailing process, YOU will be charged the cost of the garment. Due to this policy we always advice customers to send back our RIMMBA garments using a registered mailing service, in order to track the whereabouts of our pieces.

**We ALWAYS ship using express registered mail to insure your garment will make it to you safely. We would appreciate the same treatment if you choose to send back a RIMMBA garment back to us**.

What if my order arrives damaged or faulty?

For faulty garments please email info@ikigaialabel.com so that we can arrange for the faulty goods to be repaired and replaced. Please allow for another 7 days for the exchange to be processes, as we work to fix you faulty garment. Returned items will need to have our tag still in place.

You will be compensated for postage in all faulty return circumstances. We will access the fault upon return of the garment and reserve the right to repair or replace. If the item is no longer in stock, a full refund will be issued.

ORDERING INFORMATION
For all online customer service and product enquiries, please email info@ikigaialabel.com